Booking & Services App

Overview

The advancement of internet technology makes it easier for humans to handle matters in all areas and fields. Of course, business development is also expected to keep up with the times to stay “relevant” and connected with the modern lifestyle.

Objective
Trans Hotel Group, as a company operating in the hospitality industry, must be able to adapt to the challenges of changing patterns and lifestyles of modern society. The goal is to remain connected and provide better ease in terms of service and ongoing business processes.

Project Summary

Trans Hotel Group needs a web-based and mobile application system to provide convenience for hotel guests in accessing various facilities, such as booking hotel rooms, meeting rooms, dining rooms, and more. The application is expected to address the challenges of digital service transformation for Trans Hotel Group.

In addition to the need to provide online services to customers, the application to be designed is expected to integrate with other ecosystems within the company’s business scope, such as merchant services and groups affiliated with CT Corp in particular. THG Apps (Trans Hotel Group Application) can also serve as a means to stay connected and build strong relationships with customers, offering a plethora of customer-friendly features such as loyalty programs with point rewards and attractive discounts.

Solutions & Impact:

Solutions: Trans Hotel Group is developing a super app called THG Apps. This application not only facilitates the process of booking rooms but also provides various benefits to its users.

Impact: The use of technology in providing services to customers can make it easier for hotel guests to access various services and facilities offered. The presence of THG Apps can continuously provide various conveniences and benefits for hotel guests, which will undoubtedly create a positive image for Trans Hotel Group in the eyes of customers and members.

From the company’s perspective, this application enhances the efficiency and effectiveness of existing business processes. The use of this application can be analyzed and measured for success through various analytics tools such as Google Analytics, and others.