Frequently asked questions.

Arkamaya is a Bandung-based technology company developing software solutions since 2011. We focus on custom software, platform-based solutions, and long-term application support, with more than 200 projects across industries in Indonesia.

We serve sectors including manufacturing, distribution, healthcare, government, and education. To stay aligned with our company values, we do not work with businesses involving alcohol, tobacco, gambling, music-related industries, or interest-based and speculative financial activities, including riba, gharar, and maysir.

Our three main services are custom software development, platform and product solutions, and application support and maintenance. Visit our Services page for details.

Custom development suits highly specific business requirements that existing solutions cannot meet. The system is built around your processes. Platform solutions can be deployed faster by using established products configured to match your workflows.

Yes. We develop Android and iOS applications using Flutter and React Native, with integration into the backend systems we build.

Seimbang provides finance and ERP for SMEs. Personalia provides HRIS and payroll management. Firsa provides face recognition. AKSARA is a flexible modular platform for different business needs.

Yes. Application support and maintenance includes performance monitoring, bug fixes, system updates, and incremental feature development to keep systems reliable, secure, and relevant as your business grows.

Cloud: Google Cloud, Biznet GioCloud, AWS, and Azure. Languages: Python, PHP, Node.js, and ASP .NET. Frameworks: Laravel, NestJS, React, Vue.js, AngularJS, Next.js, and .NET Core. Databases: SQL Server, PostgreSQL, MySQL, and Mongo.

Yes. Integration is a common part of our development process. We have experience with monolithic and microservices architectures and can integrate third-party APIs and internal company tools as required.

We generally follow four stages: consultation to understand your needs; proposal and planning to define the solution, costs, and delivery plan; development with reviews and testing; and implementation with ongoing support.

The timeline depends on scope and complexity. We recommend starting with a consultation so we can provide a realistic estimate based on your actual requirements.

Some projects are available on our Case studies page. Many projects are confidential and subject to commitments to our clients. We can discuss relevant experience during a consultation.

Use our Contact us page or schedule a free consultation through the available calendar link. For most inquiries, our team responds within one business day.

Estimates are discussed around feature scope, integrations, data requirements, and timeline. Share your workflows and priorities so assumptions and boundaries can be documented in the proposal.

Source code terms, component licenses, data access, and handover need to be agreed in the proposal or contract. Discuss your ownership and access requirements during the initial consultation.

Changes need to be reviewed against the agreed scope, costs, and schedule. Discuss priorities and their impact before implementing the change.

Fix coverage, warranty period, support hours, response targets, and further feature development need to be defined in the service agreement. Ask which boundaries apply to your project.