Last updated: June 25, 2026
PT Arkamaya (“Arkamaya”, “we”, or the “Company”) respects and is committed to protecting your privacy and Personal Data when you access our website, contact us, use our contact form, schedule a meeting, or interact with our services. This Privacy Policy explains how we collect, use, store, protect, and share your Personal Data.
1. Scope
This Privacy Policy applies to the Arkamaya website, including contact form pages, service pages, case study pages, consultation forms, and communication channels linked from our website. This policy does not automatically apply to third-party applications, platforms, or services with their own privacy policies, including but not limited to WhatsApp, Google Calendar, Google reCAPTCHA, Personalia.id, and Seimbang.id.
2. Data we collect
We may collect the following Personal Data when you contact us or use our website: your name; email address; telephone or WhatsApp number; company or organization name; service requirements; estimated budget and project timeline; messages, questions, or documents you send; technical information such as IP address, device type, browser type, pages visited, visit times, and cookie data; and other information you voluntarily provide. We recommend that you do not submit sensitive Personal Data, such as health data, biometric data, bank account information, passwords, or identity documents, through general contact forms unless we specifically request it through a secure channel.
3. Purposes of data use
We may use your Personal Data to respond to questions and requests for consultations, demonstrations, or quotations; contact you about projects, services, or partnerships; prepare proposals, initial estimates, or scopes of work; schedule meetings; conduct sales and customer service communications; improve our website, services, security, and user experience; prevent spam, misuse, fraud, or security disruptions; and meet applicable legal, administrative, and compliance obligations. We do not use your Personal Data to sell it to others.
4. Basis for processing data
We process your Personal Data based on your consent, the need to respond to requests or conduct business communications, legitimate interests in maintaining security and improving services, and applicable legal obligations. By submitting a form, contacting us, or using available communication channels, you understand that we may process relevant data to follow up on your requirements.
6. Third-party services
In operating our website and business communications, we may use third-party services, including Google reCAPTCHA to help protect forms against spam and misuse; WhatsApp for communications with prospective clients or customers; Google Calendar or other scheduling services to arrange meetings; and hosting, email, cloud infrastructure, or technical service providers supporting website operations. These third parties may process data under their own privacy policies and terms of service. We recommend that you read the privacy policies of the third-party services you use.
7. Data sharing
We may share your Personal Data on a limited basis with Arkamaya personnel who need it to follow up on your requirements; technology, hosting, email, security, or infrastructure providers supporting our operations; professional partners involved in preparing or delivering services, where necessary and relevant; and authorities where required by applicable laws or regulations. We do not sell, rent, or exchange your Personal Data with other parties for their marketing purposes.
8. Data storage and security
We take reasonable measures to protect Personal Data against unauthorized access, use, alteration, loss, or disclosure. Data will be retained for as long as necessary for the purposes of collection, business communications, service delivery, legal compliance, dispute resolution, or legitimate internal recordkeeping. Although we strive to protect data, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
9. Your rights over Personal Data
Subject to applicable provisions, you may request to know the Personal Data we process about you; update or correct inaccurate Personal Data; withdraw certain consent; request deletion of Personal Data, insofar as this does not conflict with legal obligations or legitimate interests; and raise objections or questions about the processing of your Personal Data. Requests can be submitted using the contact details in the “Contact us” section.
10. Children’s privacy
Our website and services are not specifically intended for children. We do not knowingly collect children’s Personal Data without valid consent from a parent or guardian.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, technology, or applicable legal provisions. Any changes will be displayed on this page with the date of the latest update. We recommend that you review this page periodically.
12. Contact us
For questions, requests, or complaints about this Privacy Policy and Personal Data, please contact PT Arkamaya. Email: [email protected]. Address: Jl. Suryalaya Barat 1 No. 4B Cijagra, Kec. Lengkong, Kota Bandung, Jawa Barat 40265.